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Information prior to the contracting process

The present web page WWW.MIANDCO.ES belongs to Balneo Elements S.L. with Tax Code (CIF) B65036782 / VAT NUMBER: ESB65036782 and registered company set at CALLE JOSEP ESTIVILL, 64-68, 08027 BARCELONA

These General Contracting Terms and Conditions serve to regulate the distance selling relationship between Balneo Elements S.L. and their users or customers, pursuant to the following Spanish legal stipulations, in particular to General Contracting Conditions Law 7/1998, of 13th April, Law 3/2014, of 27th March, modifying the consolidated text of the General Law for the Protection of Consumers and Users, indicated in Royal Decree 1906/1999, of 17thDecember; which in turn served to regulate the General Terms and Conditions of Telephone and Electronic Contracting; Organic Law 15/1999, of 13th December, concerning the Protection of Personal Data; Regulation of Retail Trade Law 7/1996, of 15th January; and Information Society Services and Electronic Commerce Law 34/2002, of 11th July.

Balneo Elements S.L. reserve the right to make such modifications as they may deem necessary to these General Conditions, without prior notification. Such modifications may be made via their websites or in any other legally admissible way, and compliance therewith will be mandatory throughout the time that such modifications are published on the web and until they have been validly changed, by means of subsequent modifications. Nevertheless, Balneo Elements S.L also reserves the right, in determined cases, to apply Particular Contracting Terms and Conditions with preference over the present General Terms and Conditions, whenever they consider such to be necessary, announcing them at any time and in any way that they judge to be expedient.

The purpose of the web page is to offer clothing.

The duration of the contract will depend on the delivery of the product, subject to the customers right to reject.

As the user, or client, you must expressly declare that you know, understand and accept both the Terms and Conditions of Use and the present General Contracting Terms and Conditions. In the same way you must also declare that you are of legal age and have the necessary legal capacity and competence to access the Balneo Elements S.L. web pages to enter into contract therein.

In order to acquire our products you will have to visit to the corresponding sections in our online shop.

Once the purchasing process has been completed customers will receive confirmation by email. It is essential that, at some point during the purchasing process, you indicate a valid email address. If, 24 hours after completing your order, you have not received confirmation you should contact Balneo Elements S.L. at the Customer Service phone number +34 93 323 06 16 or by email to info@miandco.es.

All of the web contents are Spanish.

The customer, on receiving delivery of the product at the delivery address provided, will also receive an invoice or a copy of the order.

Offer and validity

In those cases where a product is under offer it will always state, alongside the essential characteristic of the product, the offer price and the period of time in which the said offer will be valid.

In compliance with current rules and regulations Balneo Elements S.L. provides information on all of the articles that they sell, their characteristics and prices. Nevertheless, Balneo Elements S.L. reserve the right to reject, replace or change the products that they offer on their website, simply by changing the contents of that site. In this way the products that are available, on the web at any given time will be governed by the General Contracting Terms and Conditions that are valid in each case. Moreover, the company will also have the right, without prior notification and at any time, to cease to offer access to any given product..

Essential characteristics of the products

reserve the right to reject, replace or change the products that they offer on their website, simply by changing the contents of that site. In this way the products that are available, on the web at any given time will be governed by the General Contracting Terms and Conditions that are valid in each case. Moreover, the company will also have the right, without prior notification and at any time, to cease to offer access to any given product..

Prices

The sale prices are indicated for all products in Euros, without including Value Added Tax (VAT).

If any other taxes were applicable such would be indicated.

Delivery and transport costs

Free delivery for purchases over 100€.

The chart above indicates the costs for the main destinations. Please be aware that customs duties for deliveries outside the European Union are not included and have to be paid to the courier upon delivery of your product.

Spain - Free shipping, changes and returns.

Europe (UE) – 9 €

Europe (out of UE) – 15 €

US + Canada – 15 €

Rest of the world – 25 €



Payment term and filling the order

Customers can pay the cost of their order in any of the following ways. During the purchasing process you will have to indicate the form in which you wish to make payment:

Cred card VISA or MASTERCARD

All operations that require the transmission of personal or banking data take place in a secure environment, a server based on standard SSL (Secure Sockets Layer) technology. All of the information that we transmit is encrypted as it travels through the web.

Likewise, your credit card data are entered directly at the bank’s page, at the POS (the Bank’s Point of Sale) and are neither entered nor registered at any Balneo Elements S.L. server.

When paying with a VISA or MASTERCARD card you will always be asked for the following data: your card number, its expiry date, and the validation code- The validation code is the last three digits of the number printed in italic script on the back of your VISA or MASTERCARD card. This offers you greater guarantees with regard to the security of the transaction.

This form of payment is only valid on the web.

Should a purchase have been fraudulently or incorrectly charged using a card number for payment, the actual card holder may demand the immediate cancelation of the charge. In such cases the corresponding annotations for the charge and the refund in the accounts of the supplier and card holder will be made as soon as possible.

Nevertheless, should the purchase have, in effect, been made by the card holder, and should it be the case that the demand for a refund is not the result of having exercised the right o reject or resolve and, consequently, that the annulations of the corresponding charge has been demanded incorrectly, then the card holder will be bound, before Balneo Elements S.L. to reimburse such damages as may have been caused as a consequence of the said cancelation.

Paypal

Paypal allows for online payments to be made in a secure and convenient way. The PayPal web has been based on the existing financial infrastructure of bank accounts and credit cards in order to set up a global, real-time payment solution. Paypal provide a service that is specifically designed for those who are not satisfied with traditional payment mechanisms.

More information on Paypal at. http://www.paypal.com.

Once you have received our email confirming the sending of the shipment you can expect delivery within an estimated term of 48 hours.

We do not make partial deliveries of orders. In cases where we do not have one or more of the ordered products in stock we will wait until we can completely fill the order before going ahead with shipment.

The availability of the products offered by Balneo Elements S.L. may vary depending on customer demand. Despite the fact that Balneo Elements S.L. update their stock on a regular basis it may be the case that the product requested by the customer is out of stock at the time when the order is placed. In those cases where orders cannot be filled due to unavailability, Balneo Elements S.L. as soon as they become aware of this situation will notify the customer by email. This notification will be sent within at most 5 days. Balneo Elements S.L. may then offer the double option of either supplying the customer with a product of similar or superior characteristics, without increasing the price, or, and excepting in the case of reasonable grounds that can be justified by Balneo Elements S.L. within this same period refunding the amounts paid, should the delay result in a cancellation of the order. Should Balneo Elements S.L. not make this payment within the stipulated term, the buyer can request the double payment of the sum owed, without detriment to your right to be indemnified.

Right of Rejection, Returns and Complaints

The purchaser will also have a minimum term of thirty calendar days to reject the delivery, taken from the day on which the product has been delivered, without whatsoever penalty and without any need to justify such a rejection.

The exercising of the right to reject must be carried out by means of notification, whether by telephone, calling +34 93 323 06 16, sending and email to info@miandco.es, or a letter addressed to our postal address: CALLE JOSEP ESTIVILL, 64-68, 08027 BARCELONA, or by filling in the Rejection Form.

Pursuant to Article 103 of Spanish Law 3/2014, of 27th March, modifying the consolidated text of the Spanish General Law for the Protection of Consumers and Users, the provision of services or the supply of goods that have been manufactured in line with the specifications of the consumer, that have been clearly personalised or that, by their nature, cannot be returned or may rapidly deteriorate or pass their sell by date, are exempted from the right to rejection.

The Mi & Co products guarantee will compensate for any inconveniences caused by either delivering a new garment free of charge or returning the purchase price.

Payment Refunds

The refunding of any amounts paid by customers will be made using the same means of payment that was used by the customer, unless the contrary has been stipulated.

Balneo Elements S.L. may withhold the refund until they have received the rejected product/s, or until such time as the customer hands over the receipt for the return thereof, whichever occurs first.

Should there be any unjustifiable delays on the part of Balneo Elements S.L., with regard to the return of amounts that have been paid, customers may claim the payment of double the amount that they paid, irrespective of any rights they may have to indemnity for damages sustained in excess of that amount.

Returning Defective Products

Should it be the case that the product/s received is/are not in good condition and that the reason for this cannot be attributed to the customer, then the customer will have the right to return the product, informing Balneo Elements S.L. of their grounds for doing so via any of the means indicated in the present Contracting Terms and Conditions, at absolutely no charge to the customer. Such returns, resulting from products that are defective or in bad condition will not be considered under the concept of Right of Rejection.

Balneo Elements S.L. undertakes to meet the cost of any such returns and to replace the defective product with a new product in good condition, in accordance with the conditions accepted at the time of the sale.

Should customers wish to file a complaint by post, the address of Balneo Elements S.L. is CALLE JOSEP ESTIVILL, 64-68, 08027 BARCELONA or by email to info@miandco.es.

Jurisdiction

Balneo Elements S.L. reserve the right to bring such civil or criminal suits as they may deem necessary with regard to any improper use of the website or the contents thereof, or as a result of any failure to comply with the present conditions.

The relationship between users and provider will be governed by the currently applicable Spanish rules and regulations. Should whatsoever dispute arise the parties may submit their disagreement to arbitration or appear before the ordinary courts, in compliance with the rules and regulations regarding jurisdiction and competences in this respect. The company seat of Balneo Elements S.L. is registered in BARCELONA, Spain.

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