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SIZES

What is my size?


The sizes guide will help you define your size. In the case of doubts between 2 sizes, choose the larger size.

DELIVERY OF THE ORDER

When will I receive my order?

Once the order has been sent, the carrying company will inform you, by e-mail, of the tracking no. and the name of the carrying company that will be making the delivery.

How much are the shipping costs?

Shipping costs are freein mainland Spain, the Balearic Islands and the Canary Islands.


What is the delivery deadline?

Once the order shipment email has been received your order will be delivered within an estimated term of 24 hours.

We do not make partial deliveries of orders; if we do not have any product ordered in stock we will inform you and we will wait until we have your full order before going ahead with shipment.

How can I track my orders?

When your order leaves our warehouses you will receive an informative email with the tracking no. of the carrying company so that you can verify the status of your order via their web.

FORMS OF PAYMENT

What are the forms of payment?

You can purchase on-line using any of the following systems:

  • Credit card (Visa/Mastercard).
  • Paypal.


Is my online purchase secure?

At Mi & Co we work with the maximum possible security measures for the processing of your purchases. Our payment gateway uses a “safe payment” system, the coded exchange of data, using an SSL protocol of up to 256 bits and direct communication between the customer and bank when paying by means of a bank card. In this way nobody unconnected with the bank can discover your card data, not even our own staff have access to these data.

RETURNS

What guarantees do products purchased from the MI&CO E-SHOP have?

All of the products acquired at Mi & Co (E-Shop) are guaranteed for the length of time established by current legislation with regard to any manufacturing defects. We have an after sales service for the solution of any problems you may find with our articles or shipments, through which we provide our customers with rapid and effective attention. Contact with  andrea@miandco.es

The guarantee for products acquired at MI&CO (E-Shop) exclude replacement in the following, among other, cases:

  • Deterioration of the product due to misuse.
  • Deterioration of the garment due to stains caused by aggressive products (bleaches, dyes, etc.).
  • Deterioration of the garment due to washing it using an inappropriate detergent.
  • And, whatever the case, when the damage or deterioration of the products sold by Mi&Co is due to causes unrelated to either the manufacturer or to Mi&Co.

The guarantee for the products sold at MI&CO (E-Shop) will compensate for any inconveniences caused to the user-customer by either sending a new product free of charge or returning the cost thereof.


How can I cancel my order if in the end I do not want it and it has not yet been shipped?

Bear in mind that orders are issued within a period of 24 hours following the purchase thereof and, as a result, could you please inform us of any modification to or cancellation of your order by phone during the 24 hours following the placing of your order.


Is it possible to change the size or the model of an order received, or to return it?

Our aim is to ensure the complete satisfaction of each and every one of our customers. If, for whatsoever reason (size, colour,...), on receiving your order you are not satisfied you have 30 calendar days, following date of delivery of the product, to return it or exchange it, always insofar as you comply with the following conditions:

  • The product must not have been used and must not have suffered any damage or detriment at the hands of the customer.
  • The product must be sent, post-paid by the user-customer, in the same conditions in which it was received. Should you no longer dispose of the original packaging you will have to replace it with packaging of similar dimensions and capacity.
  • The product will have to be delivered back to our warehouse within 30 calendar days of the issuing of the order.
  • You will only have to pay the shipment made by Mi&Co. We will not accept returns with payment on delivery.
  • Once we receive the goods we will go ahead and send you the new size or new model, absolutely free of charge.

MI&CO will refund you any difference should the price of the required product be lower than that of the product exchanged. MI&CO will notify you of the charging of the difference in the price of the product in those cases where the price of the required product is higher than the price of the exchanged product.

It is only possible to process returns involving products acquired at MI&CO ESHOP.


How can I make a return?

Very easy. Just fill in the form that you will find included with the order and send it to us, post-paid, along with the product and its original packaging. Once we have received and verified it we will refund its cost to your credit card or Paypal account.

You will have to make sure that your order meets the following requirements:

  • The product must be sent in the same condition that it was received in. If you no longer have the original packaging replace it with packaging of similar dimensions and capacity.
  • Must be delivered to our offices before 30 days have elapsed following the date on which the order was received.
  • The cost of shipment will always have to be met by the customer. Mi&Co will not, in whatsoever case, accept shipments with payment on delivery.
  • It is only possible to process exchanges and returns of products acquired at Mi&Co EShop.

(**) MI&CO try to show the colours of the garments as close as possible to the reality. Nevertheless, the colour may be subject to variations depending on the light and the quality of the photography, the computer screen or other factors beyond our control. In case of any doubt regarding the colour of any of our models contact us.


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